Real-time insights
Save time from manual tagging and reporting. Easily see trends and top contact drivers with Chatdesk Trends.

Automatic tagging of customer feedback
Chatdesk tags every inbound customer conversation and displays the results on your Trends dashboard in real time.
Automatic tagging of customer feedback
As customer feedback increases, manual tagging and analysis is increasingly difficult. Chatdesk Trends saves time for your support agents and makes reporting consistent and fast.
Trends enables you to easily identify actionable insights and drive business impact across customer support, e-commerce, operations.
Advanced filters
Filter your customer feedback by date, channel, sentiment, product, etc. Drill down to specific customer messages. Export data to CSV or directly to your favorite Business Intelligence tool.
Effortless analysis across all channels
Launch in minutes. No development or pre-work needed. Dynamic tags evolve with your business. Chatdesk Trends uses machine learning to automatically improve over time.
Impact for our customers
Increase in conversion from website changes
Reduction in customer contacts
Hours saved per year from previously manual tagging and reporting
Cassie Cobb
Director of Customer Experience, PrettyLitter
Cassie Cobb
Director of Customer Experience, PrettyLitter
We're always looking for ways to increase overall customer happiness. Our Trends dashboard helps us see patterns from customer feedback and leverage the insights to drive impact for our business. We were able to start getting value from the solution right away.
Growth plan

$450 / month

  • Automatically tag customer feedback across Email, Chat, Surveys, Reviews, Facebook, Instagram, Twitter, etc
  • Trends Dashboard for Voice of Customer reporting
  • Launch in minutes. No pre-work or dev work needed
  • Export data to CSV for internal data analysis
  • Custom tags and custom trained Machine Learning models specific for your business
Enterprise plan

Custom pricing

  • Trending tags and comparisons over time
  • Advanced filters - Analyze feedback by product and granular attributes (e.g. material, texture, etc)
  • View key customers including opportunities for repeat sales, churn risk, potential influencers, etc
  • Export data directly to Looker, Domo, Tableau, etc
  • Automatic tagging of voice call recordings
Get started with a trial