Chatdesk Trends
Get real-time, granular insights across all channels


Automatic tagging of customer feedback
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Chatdesk tags every inbound customer conversation and displays the results on your Trends dashboard in real time.
Automatic tagging of customer feedback
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As customer feedback increases, manual tagging and analysis is increasingly difficult. Chatdesk Trends saves time for your support agents and makes reporting consistent and fast.
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Trends enables you to easily identify actionable insights and drive business impact across your organization.
Easy access to granular data
Filter your customer feedback by date, channel, sentiment, product, location, etc. Drill down to specific customer messages. Export data to CSV or directly to your favorite Business Intelligence tool.
Effortless analysis across all channels
Launch in minutes. No development or pre-work needed. Dynamic tags evolve with your business. Chatdesk Trends uses machine learning to automatically improve over time.
Impact for our customers
10%+
Reduction in customer contacts from self service improvements
40%+
Potential increase in customer retention by optimizing product merchandising
1,000
Hours saved per year from previously manual tagging and reporting
Cassie Cobb
Director of Customer Experience, PrettyLitter
Cassie Cobb
Director of Customer Experience, PrettyLitter
We're always looking for ways to increase overall customer happiness. Our Trends dashboard helps us see patterns from customer feedback and leverage the insights to drive impact for our business. We were able to start getting value from the solution right away.
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Chatdesk Trends