Reduce call volume and increase customer satisfaction
Give customers the option to shift from phone to messaging with Chatdesk Shift.

Shift calls to messaging
When a customer calls your call center, Chatdesk enables the customer to speak with an agent via Chat, SMS, Facebook Messenger, and more.
Shift calls to messaging
Our Shift solution reduces customer wait time by seamlessly routing the customer from the phone call to the messaging channels of choice for your business.
Chatdesk also provides a custom dashboard with real time analytics and customer insights.
Easy setup and global reach
Chatdesk Shift works with all leading Customer Relationship Management (CRM) tools and Interactive Voice Response (IVR) phone systems. No changes to your agent workflow.

You can be up and running in 1-2 days. Any customer calling from a mobile phone will be able to use Chatdesk Shift. It works across all countries and languages.
Impact for our customers
Call reduction from calls shifted to messaging
Customer satisfaction for text based customer support
$3 to $5
Savings for every customer shifted to messaging as a result of increased agent efficiency
Bridgette Clare
Education + Engagement Team Lead, Vega
Bridgette Clare
Education + Engagement Team Lead, Vega
We want to be able to engage with customers even when they're on the go. Having the option to shift from a call to chat has given us the ability keep the conversation going and engage with our customers wherever they are.
Get started with a free trial