Reduce call volume
and increase customer satisfaction

Shift calls to messaging channels

When a customer calls your call center, Chatdesk enables the customer to speak with an agent via Facebook Messenger, SMS, Chat, and more.

Our Shift product reduces customer wait time by seamlessly routing the customer from the phone call to the social and chat channels of choice for your business.

Chatdesk also provides a custom dashboard with real time analytics and customer insights.



Easy setup and global reach

Chatdesk Shift works with all leading Customer Relationship Management (CRM) tools and Interactive Voice Response (IVR) phone systems.

No changes to your agent workflow.
You can be up and running in 2-3 days.

Any customer calling from a mobile phone will be able to use Chatdesk Shift. It works across all countries and languages.

Impact for our customers

  10% +  

Call reduction from calls shifted to messaging


  90% +  

Customer satisfaction for text based customer support


$5 to $7

Savings for every customer shifted to messaging as a result of increased agent efficiency


We want to be able to engage with customers even when they're on the go. Having the option to shift from a call to Facebook Messenger has given us the ability keep the conversation going and engage with our customers wherever they are.


Bridgette Clare
Education + Engagement Team Lead, Vega

Learn more about Chatdesk Shift

     

Copyright 2018 Chatdesk