When a customer calls your call center, Chatdesk enables the customer to speak with an agent via Facebook Messenger, SMS, Chat, and more.
Our Shift product reduces customer wait time by seamlessly routing the customer from the phone call to the social and chat channels of choice for your business.
Chatdesk also provides a custom dashboard with real time analytics and customer insights.
Chatdesk Shift works with all leading Customer Relationship Management (CRM) tools and Interactive Voice Response (IVR) phone systems.
No changes to your agent workflow.
You can be up and running in 2-3 days.
Any customer calling from a mobile phone will be able to use Chatdesk Shift. It works across all countries and languages.
Call reduction from calls shifted to messaging
Customer satisfaction for text based customer support
Savings for every customer shifted to messaging as a result of increased agent efficiency