Business Operations Associate

Summary

Business Operations Associate is a critical role at Chatdesk. You will nurture and grow our relationships with clients by delivering exceptional performance and service. You will get hands on operating experience in a fast growing company. There will be opportunities to travel and work with people from all over the world. Based on performance, there will be opportunities to hire and build a team and grow your leadership.


Client Operations

Understand our customers' organizational goals and unique challenges and work with management to recommend and implement potential customer experience changes.

Compile analysis and industry research on customer experience innovation / trends, while engaging customers (e.g., meetings, white papers).


Relationship Management

Own and manage customer relationships to drive the value of Chatdeskā€™s solutions.

Collaborate with management and engineering teams of our customers to help with the onboarding of our solutions and technical troubleshooting.

Address, resolve, and record any customer issues around product usage, technical support, onboarding & general account satisfaction.

Ensure customer happiness and engagement by leveraging knowledge of products, services, and best practices to proactively provide support and guidance to our customers.

Address, resolve, and record any customer issues around product usage, technical support, onboarding & general account satisfaction.


Our values

  1. Honesty and transparency
  2. Hardwork
  3. Always learning and improving
  4. Empathy


Requirements

  • Cultural fit with our values
  • Enjoy learning about different companies and understanding their business
  • Motivated to help our clients and their companies be even more successful
  • Excellent written and verbal communication skills, including content creation, public speaking and presentation skills
  • Ability to inspire people
  • 2-3 years of management consulting experience at a top-tier firm (e.g., McKinsey, Bain, BCG, Deloitte, Accenture), with demonstrated analytical and problem solving skills
  • Experience in software scripting (e.g., Python, HTML) is a must
  • Comfortable working in a fast-paced, frequently changing and evolving environment
  • Scrappy and positive team player
  • Last and certainly not least, lover of customer experience!


Perks

  • Competitive salary
  • Stock options


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